Terms and Conditions

1) General. This document sets out the terms and conditions between us, 'The Sofabed Gallery' and you 'The Customer'.

2) Making A Purchase. All goods ordered must be paid for in full at the time of ordering. We accept most credit and debit cards from the major banks. The products shown on our website will show the price of the goods and services with any delivery cost applicable. This information is transferred to our shopping cart should the customer wish to place an order with us. All prices are shown in pounds sterling and include VAT at 15%. We reserve the right to refuse any order for any reason whatsover at our discretion.

We will estimate the approximate delivery time for your goods at the time of ordering, however occasionally, your order may be delayed due to reasons beyond our control, for example your chosen fabric being out of stock. In these circumstances, please be patient and we will deliver your goods as soon as they are ready.

The Title (ownership) of the goods remains the property of Sofabed Gallery Limited until payment is made in full by the customer.

We fully comply with government legislation covered in the Distance Selling Regulations 2000 - this legistlation was introduced to safeguard both the interests of the consumer and the retailer in a distance transaction.

3) Delivery information. Before ordering your item(s), please measure access to your property with care, for example door width, as we do not accept products back on the grounds that they will not fit. Should a product not fit into your property, it will be left and become your responsibility.

When your order is ready for delivery, our delivery department will contact you to arrange a convenient date for delivery. Small items such as futon sofabeds are delivered by 1 person carrier. Delivery will be to the ground floor of your property. Larger items such as 2 seater upholstered sofabeds will be delivered by 2 man team. For further information on delivery procedure, please see our delivery section by clicking here.

All deliveries will be booked in with you and a date agreed - failed deliveries on an agreed date will be charged to your account at £25 per attempted delivery.

4) Returns Policy. Naturally, we want to you to be delighted with your goods - if however for any reason you wish to return them, you have seven days to return the goods to us at your cost in their original packaging materials, and they should be in the same condition as you received them - packaging must be intact and product must be in unused and unmarked re-saleable condition. The lowest cost method of returning goods is often for the customer to arrange a carrier service, however should you wish for us to arrange collection of your unwanted goods, the cost of this service must be fully met by the customer. Please note that items which have been assembled cannot be returned as the process of assembly will induce marks on the fixings and pressure impressions on the mating surfaces. We will refund the value of the goods within 7 days of receipt of the product. 

This policy excludes any item which is customised or manufactured specifically to a customers order in their chosen colour or size. Any such item will not be accepted as a return. Items falling into this category can only be returned if the product is found to be faulty or damaged on delivery. In such cases, the delivery note must be clearly signed as damaged or faulty at the point of delivery in the presence of the delivery driver - please then contact the store at the earliest opportunity.

5) Guarantees. All of our products are covered by a 12 month guarantee, unless otherwise specified at the time of purchase. The statutory guarantee covers defects in workmanship or quality but does not cover mis-use, neglect or soiling. Any claim under the guarantee period must be made within 7 days of the fault ocurring.

6) Price Promise. When buying from The Sofabed Gallery, not only can you be assured of the highest quality products backed by a first class service, but also the lowest possible prices, both from online retailers and on the High St. In the unusual case were a competitor is advertising one of our products at a lower price, we won't just match their price, but reduce our price by a further 10% of the difference to offer unbeatable value for money. In order to qualify for our Price Promise, the following must be satisfied :

6a) Item compared to ours is the same brand and model.

6b) Prices compared are like for like including any delivery charges and taxes.

6c) Retailer offering the lower price can show the offer on a genuine, reputable UK based website showing land line telephone contacts and business addresses.

6d) Price Promise can not be considered on an existing purchase after the item has been delivered.

6e) Should in our opinion the competitors price has been set in error / be unrealistically low, we reserve the right to reject the claim and request a second retailer offering the same product at the same price as the original competitor.

7) Security Statement. We take your security issues very seriously, and accordingly use the highest levels of SSL encryption for sensitive details in our payment section, such as your payment card details.

8) Privacy Policy. When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

Personal information is used in order to liase with you for your order and is never given to third parties, other than our delivery contractors.

9) Third Party Links. To offer further information our viewers may find of interest, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

10) Statutory Rights. The terms and conditions set out in this document do not affect your statutory rights under English law.